Refund Policy

Refund Policy Overview

At PAIRLMS, we are committed to the satisfaction of every school we serve. This Refund Policy outlines the circumstances under which refunds may be issued for subscription fees, implementation charges, and other payments made to PAIRLMS Technologies Pvt. Ltd.

All refunds are processed in Indian Rupees (INR) and are subject to applicable GST regulations under the CGST Act, 2017.

Annual Subscription Refunds

Within 30 Days of Purchase (New Subscriptions)

If you are a new subscriber and cancel within 30 days of your first payment, you are entitled to a full refund of the subscription fee, minus any applicable payment gateway charges (typically 2–3%).

After 30 Days

• Refunds are not available for partially used annual subscription periods after the 30-day window.
• You may continue to use the Platform until the end of your paid subscription period.
• To avoid automatic renewal, you must cancel at least 7 days before your renewal date.

Mid-Cycle Upgrades

When upgrading to a higher plan mid-cycle, you will be charged a pro-rated amount for the remainder of the subscription period. The original plan amount is credited toward the upgrade.

Student Fee Payment Refunds

Fee payments collected by schools through the PAIRLMS Fee Management module are transactions between parents and the school. PAIRLMS acts only as a technology facilitator.

• Refund requests for student fee payments must be raised with the school's finance office directly.
• If a technical error results in a duplicate payment, PAIRLMS will coordinate with the payment gateway to reverse the duplicate transaction within 5–7 business days.
• Failed transactions where the amount was debited but not credited are automatically reversed within 3–5 business days by the payment gateway.

One-Time Fees

• Implementation Fees: Non-refundable once onboarding has commenced (typically within 7 days of payment).
• Training Fees: Non-refundable once training sessions have been delivered.
• Custom Development: Non-refundable once development work has begun. A milestone-based refund clause may be included in custom development contracts.

How to Request a Refund

1. Email [email protected] with subject line: "Refund Request – [Your School Name] – [Invoice Number]"
2. Include the reason for the refund request and supporting documentation (e.g., duplicate payment screenshot)
3. Our billing team will acknowledge your request within 2 business days and process eligible refunds within 10 business days
4. Refunds are credited to the original payment method (bank transfer or UPI)
5. GST credits will be issued separately as a Credit Note per GST regulations

Refunds Due to Service Disruption

If PAIRLMS fails to meet the 99.5% monthly uptime SLA for two or more consecutive months, affected schools may request a pro-rated service credit equivalent to one month's subscription fee. This credit will be applied to the next renewal invoice.

Extended outages caused by force majeure events (natural disasters, government-mandated shutdowns, cyberattacks beyond our reasonable control) are excluded from SLA calculations.